Hi gbrandonc,

Thanks for posting.

I am sorry to hear about your experience. You have reached the support for QuickBooks Online Australia Community. I would like to clarify if you are using Quickbooks Online US version? Currently, Quickbooks Online Advanced is only available in QBO US. 

If you are using QBO US, please get in touch with our QBO US support team so they can help you address this issue. Please reach out to QBO US using this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Online

If there is anything regarding the Australian product I can assist with please let me know.

Nona

@gbrandonc 

Consider purchasing our conversion service.

Can you give me some details on that?

@gbrandonc 

I am confused. Why did your post appear in AU Community, not US Community.

Anyway, check our profile name and send your business email address in a private message to us.

That is the beauty of QB.  I have tried for a year to get help but they send me all over the place.  Thanks for the offer but it does seem that I need a US based solution to the problem.  I actually posted a job listing to find someone to help since QB has been so hard to deal with.  

@gbrandonc 

You may have 3 ways to migrate data:

1. Utilize a migration tool

https://transactionpro.grsm.io/qbo

2. Utilize the Copy feature available in a backup restore app.

https://rewindio.grsm.io/quickbooks

3. Purchase our migration service.