Hi gbrandonc,
Thanks for posting.
I am sorry to hear about your experience. You have reached the support for QuickBooks Online Australia Community. I would like to clarify if you are using Quickbooks Online US version? Currently, Quickbooks Online Advanced is only available in QBO US.
If you are using QBO US, please get in touch with our QBO US support team so they can help you address this issue. Please reach out to QBO US using this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Online
If there is anything regarding the Australian product I can assist with please let me know.
Nona
