Good day to you, @KALB. I'm pleased to have you here. Upon reading your post, I see that you're experiencing the same issue with your purchase order when trying to create a bill for it. I know this has been affecting your daily supplier transactions. Right now, I'm here to provide help in fixing this issue.
To begin, we need to perform some basic troubleshooting steps, this is to identify whether this issue from your purchase order is a browser-related one or not. Let's open our QBO account using incognito mode to avoid stored cache files that might cause odd behaviors when running web-based programs.
You can also use other private browsers using the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once you're done opening your QBO account to any of that private browsers, access your Purchase Order and try to create a Bill on it again. And if it doesn't show zero amount anymore, clear the cache of the regular browser to remove unnecessary data.
If the issue persists, we can use another supported browser or device. Please note, the article I provided here is a US version, however it's applicable on your end.
Furthermore, I'm happy to add this article here to help manage your purchase order: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.
We're thrilled to have you here. Rest assured, we'll continue to provide quality service to our customers. With that, don't be hesitant in posting your concerns in the Community. We'll be happy to lend a hand. Take care, and have a blissful week!
