Manage Suppliers and Expenses
Hi Mark,
Welcome to the Community space! I can help you change the default term for the supplier in QuickBooks Online.
The default term that reflects on the bill will depend on the option selected on their profile. I know you've already set the option to 7 days, but let's review the setup.
Let's start by checking the Terms list and ensure the information is accurate. You can go to the All Lists section to access the terms.
Here's how:
- Click the Gear icon in the upper-right corner.
- Select All lists under Lists.
- Find the term.
- Press the drop-down arrow under the Action column.
- Choose Edit.
- Make sure you select the Due in fixed number of days option, then enter 7 for the days.
- Hit Save.
After following the steps above, let's proceed with checking the supplier's profile. Toggle the term and make sure to select the correct one from the list.
Here are the steps:
- Go to the Suppliers section.
- Find the supplier.
- Click the drop-down arrow under the Action column.
- Select the name.
- Press Edit in the upper-right corner.
- Review the payment term.
- Hit Save.
If the issue persists, the browser's stored cache may be full. It can cause unusual behavior in QuickBooks, such as being unable to change the default payment term.
I'd suggest logging into your account using a private browser or Incognito. It doesn't store data in the cache and is a great way to isolate browser-related issues.
Use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
From there, go back and check if the bill shows the correct info. If it works correctly, clear your browser's cache to refresh the browser and for it to function efficiently. If private browsing doesn't work, use other supported web engines to get the best and most secure experience with the program.
Also, did you know billable expenses are available in QuickBooks Online Plus? I've attached a link you can visit to learn more about how your customers can reimburse them when they receive their invoice in QuickBooks: Enter billable expenses.
Let us know if you still have more questions about entering bills or setting up suppliers. We'll be more than happy to lend a hand. Take care, and have a great rest of the day.
