This isn't the kind of service I want you to experience, @former_customer_to_be.
As long as you're the admin user and you're using QuickBooks Online (Simple Start, Essentials, Plus or Advanced), you shouldn't have any issues with canceling the subscription.
Since you're getting this problem, it'd be best to contact our Online Support directly. They have tools that'll help fix this.
I'll also submit a report about this to the appropriate channel. Please get back to me on how the call goes. I want to ensure this is taken care of.
Comment down below if you need anything else. I'm here to keep helping. Have a good one.
