Allow me to provide you some information about Standard Bank issues so we can resolve this, CarolBrace.
If you're trying to update your bank connection so you can download transactions, there's an ongoing issue about not being able to connect or download transactions. Our engineers are working to get this fixed as soon as possible.
In the meantime, you can upload bank transactions manually. Also, I suggest reaching out to our support team so you'll be included as one of the affected lists. To do this, follow the steps below:
- Select (?) Help.
- In the QB Assistant enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat 24/7 (M-F).
- Ask the community available 24/7 (M-F) to get help from businesses like yours.
In addition, you can match transactions with what you've already entered in QuickBooks. Please read this article for your reference: Categorise and Match Online Bank Transactions In QuickBooks Online.
Reach out to us if you need anything else about connecting or updating your bank. We're here to make sure we get you covered.
