Thanks for joining the thread, Saabirah.
Currently, our engineers are conducting a thorough investigation to determine the root cause of the issue. Rest assured, the resolution will be rolled out as soon as they're finished.
Since you’re experiencing the same, I’d recommend contacting our Support team. This way, they can add you to the list of affected users. You can refer to my colleague's instructions above to get in touch with our representatives.
In the meantime, you may consider adding your transactions manually to QuickBooks Online. This way, you can start matching and categorising them.
Just let us know if you have other banking concerns or questions. We’ll be here anytime to assist you. Keep safe!
