I appreciate the steps you've done to fix this issue, LaurenAlgar.
That said, I'd recommend reaching out to our Phone Support team so an agent can take a look at your account and verify this further. You can get in touch with one of our agents through the Help icon.
Once you're able to connect your bank account, you're good to categorise the items. Here's an article as your guide: Review the downloaded transactions.
Keep me posted if there's anything that I can help with. Keep safe!
