Hi @andrew70,
I would love to check your account to see the update of your case from your previous call. However, we're unable to do it here in the Community space.
In this case, I would contact our QuickBooks Technical Support. This way, we can do follow and escalate further. Here's how to reach out.
- Go to Help, or press F1.
- Click the Contact Us link at the bottom.
- In order to route you to the correct support expert, type a brief description of your issue and then click Continue.
- Choose Talk to a Specialist or Message an Agent.
Come back to this thread if you have other questions or concerns. We're always here for you. Thanks for coming by and have a good one.
