Hello, Xoloski.
As a customer myself, I always look for a software that addresses my needs for the right price. I'd take your post as feedback to better improve our services, offers and pricing for users like you. Without further ado, I'm here to help you cancel your subscription.
You can go to the Account and Settings menu to cancel your annual subscription. Here's how:
- Click the Gear icon.
- Select Account and Settings.
- Go to the Billing and subscription tab.
- In the QuickBooks section box, select Cancel subscription.
- Follow the on-screen prompts to finish the cancellation process.
After cancelling, we hold your company data for up to a year. After that time frame, we will completely delete it from our system.
You might also want to export your reports and lists (customers, suppliers, and accounts) for backup purposes. To do that:
- Click the Gear icon.
- Select Export Data.
- Toggle the list or reports you want to export.
- Once done, click the Export to Excel button.
You'll find this article helpful in case you want to learn more about the export processes: Export reports, lists, and more.
The Community space is always open if you have other concerns with QuickBooks Online.
