Hey there, @KS354 .
Thanks for getting back to this thread and adding a clarification.
Based on the message that you've received, our engineers considered this as working as designed. Thus, we recommend sending feedback to our developers so they can hear your thoughts.
Did you get any error messages when sending feedback? If so, I'd appreciate it if you can share it with us. That way, we can provide you with the right fix and help send your suggestions through QuickBooks.
In the meantime, I'd suggest performing the troubleshooting steps that were suggested by my colleague Rubielyn_J. Let's try sending feedback using a private window.
If it works, let's clear your browser's cache to delete temporarily stored files and free some space on your browser. You can also use other supported, up-to-date browsers to be thorough.
If you're still getting the same results, you can use our test drive samples to send your feedback. Here's our link: https://qbo.intuit.com/redir/testdrive
Please take note this this test drive is in US version, however, you can still send suggestions through this site. Just don't forget to mention the region/country and version of QBO product you're using with.
You can also visit this article for additional insights: How to review your recurring transactions in QuickBooks Online.
We always want to hear your suggestions as we continue developing the product as best for your business. Comment below if you have other concerns with QuickBooks. Take care always.
