I am having the same issue and it has caused our company a huge headache. Trying to get tech support at Quickbooks has been nothing short of terrible. I am very worried this will happen again for our next scheduled invoices to run and can't get Quickbooks to help. I've spent hours with clients and with Quickbooks. I was assured I would get a call to troubleshoot and detailed information was sent. It was told this was NOT an isolated issue, many clients were impacted. No one has called and this has been since 3/15/23. This morning this is the email I received....
"Thank you for requesting updates on Updating description for products and services are no longer updating in recurring templates. Our engineers have determined this is working as designed. We appreciate your understanding and encourage you to share your concerns or ideas via the in-product Feedback tool.To access the Feedback tool, click on the Gear Icon in the upper right hand corner of the Dashboard screen and click on Feedback.There will be no further updates on this investigation.
This is in reference to support contact Case Number XXXXX."
Feature doesn't work. And guess what, when I clicked FEEDBACK, that doesn't work either. Quickbooks - please give a call and get this fixed. I've already did all the typical troubleshooting, we are way passed that.
