I appreciate your prompt reply, msdel. I value the time you've spent trying to record the payments through an incognito window to input a check number successfully. Allow me to provide you with additional troubleshooting steps to address this issue.
First, I recommend you sign in to your QuickBooks Online (QBO) account as an admin to avoid restrictions that may affect this experience. Once logged in, try to record a vendor payment to confirm whether you can input the check number from that point.
If you're experiencing the same result, I suggest you perform the task in other supported browsers to narrow down the result. You can discover the ideal computer and browser specifications for optimizing your QuickBooks experience from this material: System Requirements for QuickBooks Online and QuickBooks Online Accountant.
Alternatively, you may contact support for further assistance regarding this issue. A live representative can examine and investigate this behavior securely.
- Sign in to your account, then go to the Help menu.
- Tap on Contact Us from the Search tab.
- Enter a short description of your concern.
- Choose a way to connect with support.
I'm adding these articles for more tips while tracking your bills and vendor payments to keep track of your payables:
Moreover, you may utilize billable expenses to track expenditures incurred on your customer's behalf when performing work for them. You can learn more about the process from this link: Enter billable expenses.
If you have follow-up questions while adding check numbers to your supplier entries, let me know by leaving a comment below. I'm just a few clicks away to assist you once more. Have a good one!
