Hello Oakley,
Believe me there is no right direction in which I can point you. Its 2 month since I have been pursuing this and still no solution. I have gone up as high as the President and been assured of assistance, had a special agent appointed who has been most helpful but there is still no conclusion or closure.
Possible the team in India (if it exists) is at fault. I do not know for sure as there is no person who can be contacted in India and the toll free number on their website has been disconnected since the last 8-10 months. I am losing the goodwill of my clients as my accounts have been suspended by QB. My clients may have to possibly face interest and penalties for missing statutory payment deadlines on account of suspension of accounts.
You can email the President on [email address removed].
One thing I have realised is that QB does not live up to its commitments or contracted terms and its customer service team is definitely not the best. Most polite and reassuring but in terms of results zero.
My best advice to you is to look at another solution for long term. May be Zoho Books or Xero.
Hope your problem gets sorted soon and if so please let me know how you achieved it.
