Hello MaryLand,
Thank you for your email. I think there is some confusion in understanding at QB end.
I have been in constant touch with the online customer service team since 5th April, 2021.
Its the one month anniversary today. The online team says it cannot help me as they have no idea what to do as they are not trained for this. They refer this to the billing / renewal team by putting up a note and giving me false assurances that somebody from billing will contact me between 24-48 hours.
For reasons not known to me the billing / renewal team does not contact me though I have shared 5 contact numbers and an email. The only reasons that I can think of is either the customer service does not raise a memo or the billing / renewal team is too callous to respond.
Now, yesterday I have been informed / threatened that from May 22, 2021 my subscription will be cancelled for non payment of subscription for May with no reference to my dispute on the amount invoiced incorrectly to me.
The QB toll free number in India has been disconnected and there is no email or person available to connect with.
I hope I am clear in my explanation. If you check my record you will also find a case id assigned to me and find the correctness of my statements if they have been recorded.
I pray to God that I get a response from QB which helps me solve my problems other than banal responses.
