Hello there, jeremy54.
I appreciate following the solution provided by my peer and letting us know the result. Let’s perform another step to help you move forward.
We’ll have to open QBO using a browser. Then, edit the downloaded transaction and add the photo of the receipt. I’m here to guide you through the process.
- Tap the Banking menu on the left panel and choose the Receipts option.
- This will open a page where you’ll see all receipts downloaded into QuickBooks.
- Choose the bill or receipt to view more details.
- If you see the Review option, click on it to make corrections or add any missing information.
- Hit Save and close.
If you’re able to see the details of the entry and saved it in the browser, I recommend contacting our QBO Care Team. One of our agents will review the settings of the android app and check what causes the unexpected behavior (detail is lost). From there, they’ll perform in-depth troubleshooting steps to resolve the issue.
Let me share this article for more information about uploading and tracking expense receipts and bills in QBO. The guide is from another region, but it also works in the international version: Capture and categorize expense receipts and bills.
For other resources to efficiently perform any QuickBooks tasks, click here to view them. They’re arranged by topic, so you can access each one easily.
Don't hesitate to visit the Community again if you have other questions or concerns. I'll get back to answer them for you. Have a good one.
