I'm here to help ensure you're able to edit and save the photo of the receipt in the QuickBooks Online mobile app, jeremy54.
When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue.
To get this sorted out, as an initial step, let's clear the application's cache files. Here's how:
Android:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list
- Select Storage
- Hit Clear Data.
iOS:
- Go to Settings and click Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, hit the Offload App.
Once refreshed, restart your mobile phone, logged back in, and edit the transaction from there. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.
Additionally, you can visit this write-up: Compare mobile app features. It provides you more information on what options you can access on the customer side as well as a chart to easily compare feature availability on supported devices. Even if the article is for QuickBooks Online (QBO) US, the same concept can be applied to your India account.
Let me know the result of this troubleshooting in the comment below. I need to make sure you're able to edit the transactions and save the photo of receipts. I'll be around to help if you need additional assistance.
