Thank you for the detailed information and screenshots, lowcool.
In addition to my colleague @christine_w's post. I'd recommend contacting us again so we can create a case for you and to investigate this further.
Please follow these steps to reach us:
- Go to Help, then Contact Us button at the bottom.
- Type your description about the What can we help you with? field.
- Click Let's talk. Then, Get a callback.
In case you need some additional help articles about taxes, please check this link: GST and BST for QucikBooks Online.
Please know that we're always here for you so don't hesitate to reach us anytime. Cheers.
