Manage Customers and Income

Thanks for joining this thread, leal5264.

Currently, our team is still investigating why some users no longer have the Auto Apply Credits in the Advanced settings of QuickBooks Online. As a workaround, you can manually apply it by following these steps:

1. Go to the +New button and select Receive payment.
2. Select the Customer, the invoices on the Outstanding Transactions section, and the Credits.
3. Make sure the amount received is zero. Tap Save and close.

For the detailed steps, here's how to create and apply credit notes or delayed credits in QuickBooks Online.

I'll be here if you need anything else. Wishing you all the best!