Kristine Mae
Moderator
Moderator
‎February 18, 2020 04:44 PM

Manage Customers and Income

Good work for trying the steps my colleague recommended, 9130347768161646. Let me help you from here.

 

I've replicated your concern on my sample file. The email addresses are showing when you create the invoice.

 

 

 

 

Since it's only showing one email on your end, this unexpected behavior can be caused by too much cache. Let's fix it. 

 

Start with opening QuickBooks Online using a private/incognito window. This will help us identify web issues. These are the keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If all email addresses are populating, let's go back to the main browser, and clear the cache. We advise our customers to clear them out now and them. This is to prevent the system to behave differently.

 

On the other hand, you can use a different web browser like Google Chrome or Mozilla Firefox. 

 

Let me include the reference on how you can manage your customer list. 

 

Feel free to get back to us you have additional questions. 

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