Manage Customers and Income

You'll want to ensure that you've selected the correct income category, Info2201.

Before we proceed, could you clarify whether this transaction comes from your bank feed or if it was manually uploaded or recorded?

If it's a bank transaction that has been categorised incorrectly, you can undo it to correct the account.

Here's how:

1. Log in to your QBO account and navigate to the Transactions section from the left panel.
2. Select the  Bank transactions.
3. Click on the Categorised tab and undo the entry to move them back to the For Review section.
   
   
    
4. Select to open and in the Category field, change the account from the expense account to the appropriate income account.
   
   
5. Click on Add to save your changes.

If you manually uploaded a transaction from a CSV file and it shows incorrectly, first exclude the entry that needs correction. Ensure the amounts are entered in the correct columns, following the correct format, clearly distinguishing between debit and credit amounts before re-uploading the file. 

On the other hand, if the transaction you mentioned was an invoice payment made by a customer, ensure that you select the correct account when processing the payment.

If you need any further assistance, you can respond to this thread.