Hello, Barry.
I will provide some details to help you start using your QuickBooks account.
I recognize that it's important to deal with this issue quickly. This means there is an ongoing investigation about Receiving Payments through the Find by Invoice No. option. Our engineers know about the problem and are working on a solution.
We have created a list to track all customers affected by the issue. This will help us notify you quickly when it is fixed. Please contact our Support Team for QuickBooks International and refer to INV-109516.
Here are the steps to contact our support:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Please select an option or enter your question. If you need more help, you can chat with a human representative.
- To access self-help resources for QuickBooks Online, select Contact Us, enter your inquiry, and click Continue.
Let me know if you have follow-up questions about invoices and receiving payments or anything else QuickBooks. I'll be right here ready to help.
