I am trying to edit our company's email template and am not able to do it. I already created our custom template (following the steps you detailed), but it's not allowing me edit the subject line.
When I click on the subject line and then on Insert Field, the field I choose gets added to the body of the text - not to the subject, as I'd like it to.
How can I get customize the subject line?
Also, the fields offered in the Insert Field drop down menu are quite limited. There's no option to add just the last name of the client.
Please advise.
Thank you.
