I know this hasn't been an easy process for you, TSOM.
As of now, the investigation related to bounced emails is still in progress. I'd recommend reaching out to our QuickBooks Support Team so that you'll be added to the list of affected users. Rest assured that you'll receive updates about the status of the issue.
Here's how:
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose the Chat with us option to connect.
To ensure we can assist you on time, please see our support hours.
Additionally, I've added an article that'll guide you in personalising your sales forms in QuickBooks Online. This helps you add the info that matters most to your business: Customise Invoices, Quotes, and Sales Receipts.
I appreciate your understanding on this matter. Please know that we're determined to get this resolved.
