Manage Customers and Income

Hello, TheCrystalCookieJar. Allow me to take over and get you pointed in the right direction.

Thanks for letting us know you tried out the steps that my peer provided above. Since it didn't work, I'd recommend reaching out to our QuickBooks Online Support so they can help you investigate this further.

Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

I want to make sure everything is taken care of for you, so please let me know how the call goes or if you need additional assistance. I'll be here to help. Have a good one.