Manage Customers and Income

I understand how important it is to locate custom form styles seamlessly, debbie. I'm here to ensure you can access it.

The custom form styles feature is available to all QuickBooks Online versions. Since the option did not show on your end, we can open your account in a private window to rule out browser-related issues. Here are the keyboard shortcuts you can use:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Return to your regular browser and clear your cache if the custom form style option shows in the private window. Accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

If the issue persists, even after following all the troubleshooting steps, I recommend contacting our technical support. Our expert team can arrange a screen-sharing session to check why the option did not show on your end. 

 
In the meantime, you can use the search feature in QuickBooks Online and type in the Custom Form Styles or navigate to the All Lists. Please see the attached screenshots for visual reference. 

I'll add some resources that can guide you in handling your sales forms and custom form styles. 

• Customise invoices, estimates, and sales receipts.
• Add, customise, or remove logos on sales forms. 
• Import custom form styles for invoices or estimates.

You can revisit this thread whenever you require assistance accessing your custom form styles or with any QuickBooks-related concerns. I'm always here to help.