This isn't what we want you to experience, Leah. Having to go through unexpected issues for a long time, in your case, 2 months, isn't easy. I can see how this has affected you and your client's workflow. No worries, I'm here to make it up to you by giving the best route so this will be well taken care of.
Before we proceed, I want to take a moment to express my gratitude for sharing the workaround that proved successful for you. It's truly wonderful to witness customers actively engaging in our Community and fostering connections by sharing their valuable insights. When we collaborate and support one another, there is no challenge we cannot overcome.
Regarding your concern about the inability to access and locate the Custom Form Style option in QuickBooks Online, I suggest reaching out to our Technical Support Team. They have the expertise and resources to thoroughly investigate this unexpected issue and provide you with the necessary assistance. By engaging with our dedicated support team, we can delve deeper into the matter and utilize their specialized tools to address the situation effectively.
Here's how to get in touch with them:
- Go to the Help icon and select Contact us in the Search tab.
- From the What can we help you with field, enter your question.
- Click on Continue.
- Choose either Appointment, Callback, or Chat.
Additionally, while custom form styles are available in QuickBooks Online, please know that you can always import and design some for your invoices or estimates. Should you want to learn more about this, feel free to check out this article: Import custom form styles for invoices or estimates.
If you require any additional help with custom form styles, please feel free to reach out to us. You can leave a comment below or start a new thread in the Community. This platform offers a wonderful opportunity to learn from the experiences of others and share your own valuable insights. We encourage active participation and look forward to assisting you further.
