Hi there!
Let's check to see why you're unable to import your invoices.
I have successfully imported an invoice with one item with 0 qty and a $0.15 rate into my QBO SG trial company. There was no error or anything. What about you? There must be a reason or error if you can't import.
If there was no error on your end, we can do the browser troubleshooting steps. This is a way to find out if you're just experiencing random browser issues.
We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
- Google Chrome: Ctrl + Shift + N.
- Safari: Command + Shift + N.
- MS Edge and Firefox: Ctrl + Shift + P.
If private browsing lets you import your invoice, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
Feel free to share an update after doing the basic troubleshooting steps. We're just around if you need more help.
