Manage Customers and Income
I’m here to help fix these unexpected behaviors in QuickBooks, @Leah.
Have you tried performing steps like clearing your browser’s cache?
There are cases stored data information you've recently used can sometimes become corrupted, which leads the program to misbehave.
Try to open your QuickBooks Online account using an incognito or private window. You can send a sample invoice to another email and open it. You can use these keyboard shortcuts below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the status automatically changed, go back to your main browser and clear its cache to start fresh. You can also use other supported browsers as an alternative. In addition, it would be best to utilize the Health Checkup Tool. It is used to check multiple aspects of the browser to make sure the application runs seamlessly.
On the other hand, if the same things happen, you’ll want to contact our Technical Support team for further assistance. With their tools, they can help figure out the root cause of these issues. They also have the ability to submit a request to our engineering department for further investigation if needed.
Here’s how:
- Select the Help menu.
- In the QB Assistant window, type in Talk to a human.
- Click the Contact Support Team button.
- Enter a brief statement of your invoice status concern.
- Keep clicking the No, I still need help button until you see the contact option.
- Select Contact Support Team.
You can also visit our Support page to learn more about QuickBooks. This site provides several resources, including tips to help your navigation experience more efficiently.
Don't hesitate to visit me here with an update. I’m determined to extend my help if needed. Always take care!
