Kristine Mae
Moderator

Manage Customers and Income

I'll walk you through linking the credit note to an invoice, Erichon222-yahoo.

 

You can follow these steps:

  1. Click the New or Plus sign (+) button.
  2. Go to Receive payment.
  3. Select the customer.
  4. Select the Invoice under Outstanding Transactions, and the Credit Note under Credits.
  5. Click Save and close.

You can also check this article for more information about credit notes: Create and apply credit notes or delayed credits in QuickBooks Online.

 

If you have more questions, don't hesitate to reach out to us again. We're available 24/7 to help you. Take care!