Manage Customers and Income
Hello, stmuller74.
I appreciate for following the steps provided by my colleague. Let's go ahead and check the sales form if set as default. Then we can also preview the PDF before printing it to make sure it's the default form you wanted to print out. Here's how to do it:
- Go to the Gear icon.
- Choose Custom Form Styles.
- Under Edit drop-down and click Make Default.
To Preview the PDF here's how:
- Click the Gear icon.
- Select Custom Form Styles.
- Under Edit drop-down and click Preview PDF.
From there, let's try again and print out the form. If the same result occurred, I recommend reaching out to our customer support team. This way, we can pull up your account in a secure session and investigate the underlying issue.
You can check this article to learn more ways on how to customise your sales forms in QuickBooks: Customise invoices, estimates, and sales receipts in QuickBooks Online.
I'll be here if you need anything else. Just click the Reply button below, and I'll get back to you as soon as possible. Stay safe!
