RenjolynC
QuickBooks Team
QuickBooks Team
‎October 21, 2020 10:29 PM

Manage Customers and Income

I'll share details and solutions to help you with the report, userhuini.

 

When you get a screen that says, "This report does not contain any data" it's possible that there are no transactions created on the specified Report period.

 

If you have invoices and payments recorded, let's try to select a different date from the report period. Please see this sample screenshot for reference:

 

 

Otherwise, run a different report or do some troubleshooting steps to rule out any browser-related issues.

 

Sign in to your QuickBooks Online account using the incognito or private browser. This mode will not save your browsing history, search records, and cookies.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, run the Invoice and Payments report. If you see the transactions, go back and open your regular browser then clear its cache. Clearing your cache helps to troubleshoot and improve your browser's performance. Restart your browser afterwards.

 

On the other hand try using a different supported browser.

 

Please keep me posted if you have any additional questions or other concerns. I'll be around to help you out again. Thanks.

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