Hi troyafin,
Thanks for joining us! The Multicurrency feature in QuickBooks Online helps you save transactions in foreign currencies and easily track exchange rate gains and losses. Knowing how multicurrency works in the system is essential to properly record your transactions. I'll be happy to share more on this.
In QuickBooks Online, the currency assigned to your Products and Services is your home currency and no foreign currencies can be displayed. This is because your inventory items are linked to Income and Expense accounts which always use your home currency in the system. However, you have the ability to set up suppliers and customers in a foreign currency of your choice. That way, if you create a bill towards a USD supplier for example with your home currency being CAD, QuickBooks Online will display the total cost of the bill in both USD and CAD. To learn how to assign multicurrency to suppliers and customers, check out these articles.
If your multicurrency transaction doesn't show both currencies despite everything being correctly set-up, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online
In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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Have a great day!
