Manage Customers and Income
We appreciate you for troubleshooting your browser, clpurtill1. Allow me to route you to the appropriate support for assistance.
QuickBooks Online (QBO) automatically updates once new features are available, as it's cloud-based software. Hence, you should be able to see the feature once you select the Airy new template. You can refer to this image for the details:
Since the option isn't visible on your end, I recommend contacting our customer support team. They can identify the root cause of your concern and provide the most relevant resolution or workaround.
Here's how:
- Click (?) Help, then the Search tab.
- Select Contact Us and enter your concern.
- Hit Continue, then pick Start a Chat to talk to an expert.
Also, please note their support hours to connect with them accordingly.
Additionally, this feature is unavailable in the US, Saudi Arabia, or United Arab Emirates. If you're using QBO versions from these states, I recommend sending feedback to our product development team. They might include your suggestions, considering how they can improve your invoicing experience.
Moreover, you can scan this material for guidance once your customers have settled their current balances: Record invoice payments in QuickBooks Online.
Kindly inform us if you have additional inquiries about the ability to customize invoices or other sales forms in QuickBooks Online. We're just around, always willing to offer further assistance whenever necessary.
