Keeping everything in hand is crucial to ensure the accuracy of your sales entries in QuickBooks Online (QBO), Sy29. I'll explain further about this.
With QuickBooks, the program is dependent on the information downloaded from your third-party application. Thus, it's best to review your app's setup and how these data are imported to QBO.
With that, I suggest reaching out to your third-party application to help verify your account and investigate them further.
As a workaround, you may consider entering the amounts manually under the Rate field on your invoices. Doing so will help you keep going in managing sales transactions.
Moreover, I've added this reference to help you track and record customer-paid invoices in your file: Record invoice payments in QuickBooks Online.
Remember, reaching out for more assistance is always encouraged, and we're here to help.
