Manage Customers and income
You can exclude the transaction or match it to the bank deposit you created in QuickBooks Online (QBO), @Clio1616. I'm here to help you with the process.
Since everything is recorded manually in the program and the transaction is already a duplicate entry, you can exclude it from the bank feed. Doing so prevents the system from downloading it again.
Here's how:
- Go to Transactions and select Bank Transactions.
- Click the For Review tab.
- Locate the transaction and tick the checkbox.
- Select Exclude.
Alternatively, you can match it to the bank deposit you created to close the credit note.
Furthermore, you'll want to create bank rules in QBO so the system will automatically categorise downloaded transactions into their appropriate accounts.
Our dedicated team is always available to extend our help if you have other questions about handling supplier credits. You can join us again in this thread, and we'll promptly answer your questions. Have a great rest of the day.
