I'm here to share additional information about the customer-facing email that'll be sent to your customers, @itsupport-genius.
By default, the email address when sending sales forms like invoices, transactions like purchase orders, and reports in QuickBooks Online (QBO) is quickbooks@notification.intuit.com. However, you can set up QuickBooks Online to send invoices from your Gmail address.
Let's try to resolve this error by disconnecting or removing your Gmail address and then adding it back.
Here's how to disconnect your Gmail address:
- Create an invoice or open an existing one.
- Once you fill out the necessary fields, select Save and Send to open the preview window.
- Above the customer’s email, select the From dropdown.
- Select Remove Gmail address.
Once done, log out then log back in and connect your Gmail address. Check out this article for detailed guidance: Use your Gmail address to send invoices in QuickBooks Online.
Once you receive their payment, here's how you can record invoice payments in QuickBooks Online. It'll guide you with recording partial and full payment for an invoice.
Let me know if you need more help with your invoices. I'm always here to answer them for you. Have a great rest of the day!
