Hello there, @MK777.
We understand the urgency of this matter and that this isn't the experience we'd want you to have with our Customer Care Team. Please know that we don't provide a support email address in this thread due to security purposes. You'll want to contact our support team so they can confirm your details and provide you with the help you need to get through your current situation. We'll write down the steps to get you going:
- In your QuickBooks Online company, select (?) Help.
- In the search bar: Type a question, keyword or topic for QuickBooks Online Accountant self-help content or select Contact Us, type a question and Continue. Choose Start a chat with a QuickBooks support expert online.
See this page for more details: How and when can I contact QuickBooks Online Accountant support?
Furthermore, here are some articles to help you manage your clients, and their books using QBOA:
@MK777, you can visit the Community space anytime and let us know how it goes. Also, you can post here again if you have other questions related to the program or a task you'd like to accomplish. We've got your back, and we'll make sure to respond right away. Take care, and have a good one!
