I know this whole situation has to be so hard on you, @MK777
I understand that you have encountered an issue with recording payments. However, I would like to inform you that what I have replicated here on my end, is successful. This suggests that the issue may be specific to your setup or configuration. I recommend reaching out to our support team so that they can assist you in troubleshooting and resolving the problem through screen sharing.
Here’s how:
- Sign into your QuickBooks Online account.
- Go to the Help (?) menu.
- Select the Search tab, then click Contact Us.
- Enter brief concerns in the field.
- Tap Continue.
- Click the Chat or Callback option.
Our support team may take some time to get in touch with you due to the high volume of calls and chats. Rest assured that as soon as there's an available person, they will call you back. To ensure that you'll be assisted on time, please see our support hours.
Lastly, I've also included this reference for a compilation of articles you can use while working with us: Know where you stand financially.
I'll be around in case you need further assistance about recording payments in QBO. Simply leave a comment below, and I'll get back to you. Keep safe.
