Thanks for joining the thread and adding a screenshot, @SetxFire.
Based on the image that you've shared, I can see that you're unable to see the Get Signature option.
To address this problem, I'd suggest running some troubleshooting steps. Issues when adding signatures on your mobile application for QuickBooks can be fixed by clearing your app's data. This helps refresh applications and eliminates common issues. If you haven't tried the following steps, I suggest performing them.
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Tap Refresh to confirm.
If reinstalling the app, refreshing app data, and having a newer version of iOS or Android devices are still not working, I'd recommend contacting our technical support. This way, we'll be able to pull up your account and investigate the issue. Here's how to connect with us:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose between Ask the community, or Chat.
Please check out our support hours to ensure that we address your concerns on time.
Feel free to message us back if you have any other questions. Have a great day!
