Thank you for joining this thread, rkbest47.
Let's go over some basic troubleshooting steps to help you create transactions seamlessly.
When your browser is clogged with frequently accessed page resources, it can cause unusual responses in QuickBooks Online (QBO), such as errors, blank pages, or buttons not working. Open your QuickBooks via incognito mode or private browsing. This will start with a fresh page and load new data. Follow the steps below to bring up one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Next, create the entry and add the new asset. If this works, clear the cache of your regular browsing to optimize its overall performance. Alternatively, open QBO using a supported browser to test if the issue is browser-related.
To learn about the different account types and how to customize your chart of accounts, click here. If you need more information on how to perform specific QuickBooks tasks or other accounting-related activities, follow this link to our online resources: Community guide. It covers topics such as account management, banking transactions, and cash flow management, to name a few.
Visit the Community again and tag my name if you have any further questions about setting up an asset account or other transactions. I'll be happy to help you further. Have a wonderful weekend.
