Hello, Schnitzelsticks.
It's odd that when you go to the Custom form style to edit the invoice's content, the option to add the VAT column is missing.
Let's ensure to set up VAT so you'll have the option to add the VAT column in your invoices. I'll show you how.
- Sign in to your QBO account.
- Click Taxes or VAT left menu, then select Set up VAT.
- Select the beginning month of your current VAT period.
- Choose your filing frequency. Then, your Reporting method.
- Enter your VAT registration number, then hit Next.
- Once done, click OK.
After that, you can now start creating your invoices. If you still haven't seen the VAT column, you can follow the steps provided by my colleague Rose-A above to add it to your invoice template.
For your reference, you can read this article for more insights: How do I set up sales GST/VAT rates and use them on forms?.
If the issue persists, I recommend contacting our QuickBooks Online Support. They have the tools to pull up your account and submit a ticket for further investigation to know the root cause of this.
Here's how:
- Go to the Help menu.
- In QB Assistant, enter the topic for which you require assistance. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose the Start a chat option.
Meanwhile, I've added this resource to help you manage your account and the growth of your business using QBO: QuickBooks Help Articles. It also covers topics such as taxes, banking, and reporting.
I'm still open to your replies, please let me know if you need further assistance setting up VAT or managing invoices. I'll be here to help you.
