I have followed the suggested steps and chatted with Maribeth Engarcial in length. It is understood that the account is in suspended state and that with changes in rules in payments in India from 1st of April , no debit card and credit card will be accepted and net banking using savings account is the only option. Maribeth verified that if we are able to create/edit invoices and I confirmed on the same. I also told her about an auto email from quickbooks suggesting to make the payment by 11th of May else the account will be cancelled. I asked her, if she can give an option for a payment link or even change the status of the account from suspended to something else, such that I can make a payment using net banking. However, she had no such tools. She recommended that I wait till the account is cancelled and becomes inactive, when I will get an option to pay using net banking and that is when it will be immediately reactivated.
Now, if I do not get an option to pay using netbanking on 11th immediately post it becomes inactive/cancelled, it will be a big issue. I request that this is taken in priority with the backend, else it will disrupt operations for hundreds of users in India
