Summary of the issue:
1. My bank declined the payment for this month due to the recent regularization change in India. It will not allow recurrent deposit.
2. Now Quickbooks telling me to update the credit card details since the last payment was declined
3. When I tried to update my credit card, the Quickbooks system does not allow me to update the card since the bank does not allow recurrent payment.
4. So I have no choice now to use my credit card for the payment of this month
5. I just need a payment option using a credit card (one time, not recurrent) So that I could subscribe for one year
6. Otherwise just give me an option to pay using net banking, so that I could subscribe for one year
For this, I am again and again getting the same response from the support team that, "Please read the help document to make payment." and sharing the details with a various link. All the links you shared telling the same thing that I need to go to Billing & Subscription Page. Here the problem is After my Billing & Subscription page, nothing is the same as the help documents. I could not see any option to change my subscription or pay via net banking, nothing at all (See the attached screenshot). I have only one option on that page "Update your card". Here we go again from the 1st step.
But I could not simply sit when you give a solution that is not relevant to my problem and it couldn't solve the issue.
The problem is "There is no option available for me to change subscription or payment using a different payment method. Only card update option available, and that also not allowing me to update the card due to recurrent deposit issue." So literally I end up with the situation that I cannot make the payment until you rectify the problem. I could wait, whatever time it takes to rectify the issue but whether your system allows me to utilize the software without payment?
I hope at least someone understands the problem now or I consider myself I've poor communication skills
Thank You!
