ChristieAnn
QuickBooks Team

Manage Customers and income

Hi there, aatomzresearch-o.

 

Welcome back to the thread to add further details about your concern. This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible. 

 

The error "Recurring payment is not supported on the card" is recently reported as an ongoing issue. Our product engineers are now working to fix this as soon as possible. That said, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please refer to the steps shared above on how to reach our team.

 

In the meantime, you can use Netbanking as a workaround. Additionally, may I ask the screenshot you're referring to? I appreciate any further details so I can share an accurate solution.

 

Please refer to this article to see information on how you can review your subscription info, view your payment history. and upgrade or downgrade your subscription: Update billing, payment, and subscription info in QuickBooks Online.

 

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!