Let's run some troubleshooting steps to fix the error, krishna-gaddam.
Before doing so, can you tell me the exact error message you get upon trying to renew your subscription?
In the meantime, let's renew the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.
You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.
I've also added this reference as your guide in renewing your subscription: Renew my account subscription.
Let me know how these steps work on your end. Keep safe!
