Hi, Jrossis.
We appreciate your patience and diligence in dealing with the PayPal syncing issue in QuickBooks Online (QBO). Ensuring your transactions are ready for your next BAS is something we are deeply committed to. Let me provide you with detailed information and assistance.
The investigation regarding the connection issues between PayPal and QuickBooks Online has recently been closed. While resolution efforts have been made, such as syncing via the authenticator app, it appears there are still gaps in the transaction history from the 2nd of October to the 7th of December. One common issue for this is a connection timeout, where the linkage between PayPal and QuickBooks Online takes too long and disrupts the syncing process.
Additionally, system maintenance or bank updates can temporarily affect the syncing process. Finally, data entry errors or mismatches might lead to certain transactions failing to sync properly. Understanding these potential reasons can help in addressing and resolving the issue more effectively.
For the missing transactions (from 2nd October to 7th December), you have an option to manually import these transactions into QBO. You can download the transactions from PayPal in a CSV or QBO format and then manually upload them. To do this, follow these steps:
- Go to Transactions, then select Bank transactions (Take me there).
- Select the blue tile for the account you want to upload the transactions into.
- Select the Link account ▼ dropdown and then Upload from file.
- Select Drag and drop or select files and then select the file you downloaded from your bank. Then select Continue.
- In the QuickBooks Account ▼ dropdown, select the account you want to upload the transactions into. Then select Continue.
- Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
- Select the transactions you would like to import. Then select Continue.
- Select Yes.
- When you've accepted your transactions, select Done.
With your transactions now in QuickBooks, you can begin the process of reviewing and categorizing them. After you complete this review, the transactions will be entered into your accounts.
Furthermore, if you have any banking rules set up or if QuickBooks Online recognizes certain transaction descriptions, it will automatically fill in some details for you with ease.
Please know that this thread will remain active in helping you manage your transactions. If any other questions arise, I'll be a reply away in the comments. Take care.
