Welcome to the Community, croxcom. We understand that time is of the essence for your business and we want you to know that we are doing everything we can to address this issue.
Our team are still working with Paypal to analyze the bank connection issue in a purpose to create a permanent solution. Upon checking our system, the next update for this Paypal connection issue will be on October 27. While I cannot guarantee that this issue will be resolved on that specific date, I encourage you to contact our Support Team so that we can ensure you receive updates on when it will be resolved.
To reach them:
- Log in to your QuickBooks Online company.
- Click on Help (?).
- Select the Search tab, then Contact Us.
- Enter a description of your concern, then hit Continue.
- Choose a way to connect:
- Start a chat with a support.
- Get a callback from the next available support.
In the meantime, if you urgently need to download your transactions from PayPal right away, you can manually upload a CSV file into QuickBooks Online.
We greatly appreciate your patience, croxcom. If you have other bank-related concerns, you can leave them by click the Reply button below. I'll be checking on your response in this Community thread.
