Manage customers and income

I agree, jGard. You should be able to match the refund and resolve the difference even though the withdrawal amount is less than the total refund in QuickBooks Online (QBO).

When you match a bank transaction in your banking feed with the recorded refund transaction in QBO, which is higher than the bank transaction amount, it will clearly show when you try to find a match on the Find Other Matches page. Let's ensure the bank account associated with the two transactions is the same so they match.

I've attached a screenshot for your reference:

In the meantime, let's check if this is a browser-related issue. Let's access your account in a private browser, as it ignores historical data. Stored caches can also cause unusual displays or behavior.

These are the keyboard shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you can match the withdrawal amount with the higher total refund using an incognito, then it's safe to say that it's being caused by your browser. Let's clear your regular browser's cache but not cookies to refresh. Also, consider switching to other supported browsers as an alternative.

Additionally, you can contact Sports Engine Customer Support to check if they can integrate with QuickBooks. This way, you can streamline your business management by automating your accounting processes and centralizing your business data.

Moreover, you can use this article as a reference to learn how to reconcile accounts, so they always match your bank statements: Start the reconciliation.

Feel free to return to this thread if you require additional assistance matching the withdrawal amount to the refund transaction in QBO. We're here to lend a hand.