I am having the same problem.
I am NOT trying to match a DEPOSIT transaction. So that solution is not applicable.
I am trying to match a WITHDRAWAL (paying the refund back) transaction.
The problem for me is the WITHDRAWAL transaction is LESS that the total REFUND.
(If I change the REFUND to a value, equal to or less than the WITHDRAWAL amount, the REFUND transaction shows up.)
I got the WITHDRAWAL amount from a third party (Sports Engine), that had offset a POSITIVE transaction with the NEGATIVE REFUND, thus reducing the amount they were requesting back from us.
I should be able to record the REFUND and click the RESOLVE/DIFFERENCE switch, to show why the amount was less, like we do for every other transaction.
(The claim that Sports Engine integrates with Quickbooks is a whole other issue LOL)
